Shipping and Exchange Policy for Khyatiworks
We strive to provide a smooth shopping experience for both domestic and international customers. Below are the details regarding shipping, delivery, and exchanges for international orders.
International Delivery Timelines
- All international shipments are shipped through Shipglobal.
- Delivery Time: International shipments typically take 1-2 weeks to reach their destination, depending on the destination country and customs processing times.
Turnaround Time
- We aim to process and ship your order within 3-4 days of receiving it, depending on the availability of the item.
- For international orders, please allow for additional processing time, especially if there are high order volumes or if the item requires special handling.
Carriers
- Domestic Shipments: Within India, we use Delhivery as our carrier for all domestic orders.
- International Shipments: For international deliveries, we use Shipglobal for reliable and timely service.
Order Tracking
- Once your order has been shipped, we will send you a tracking number via email, allowing you to track the status of your shipment. You can use the tracking number on the respective carrier’s website for real-time updates.
- For international orders, please ensure you provide a valid and complete shipping address to avoid any delays in tracking updates.
Shipping Rates
- Shipping Rates: The shipping cost for international orders is determined by the weight of your products and the destination country.
- Before completing the checkout process, you will be provided with the shipping cost based on your selected items and delivery location. This ensures that you are aware of all costs before finalizing your order.
Exchange Policy for International Orders
Eligibility for Exchange:
Items can be exchanged for another of equal value if they are returned in unused, undamaged condition. If the product is defective or damaged, we will process the exchange as per the defect clause in our return policy.Return Shipping Cost:
For international exchanges, the return shipping charges are the responsibility of the customer. However, we will cover the shipping cost for sending the exchanged item back to you once we have received the returned item (provided it is unused and undamaged).Exchange Process:
Once your returned item is received and verified (unused and in original condition), we will ship the exchange item to you. You will receive a tracking number for the exchange shipment.Customs and Duties:
For international exchanges, please note that you may be responsible for any additional customs duties or taxes incurred upon receiving the exchanged item. These charges are imposed by your country’s customs office and are beyond our control.Time Frame for Exchange:
Once we receive the returned item, your exchanged item will be shipped within 7-10 working days.
Important Notes for International Orders
Customs and Duties: International customers are responsible for any customs duties, taxes, or import fees that may apply when your package enters your country. These fees are not included in the shipping cost and are the responsibility of the customer.
Shipping Delays: Shipping times may vary based on the destination country and any customs processing. Please note that customs processing delays are beyond our control and may extend the delivery time.
Incorrect Address: If an order is shipped to an incorrect address provided by the customer, we may charge additional shipping fees for redelivery or reshipment.
Contact Us
If you have any questions regarding shipping, delivery timelines, or exchanges for international orders, please reach out to our customer service team at [email protected].