Return and Cancellation Policy

Return and Cancellation Policy for Khyatiworks

At Khyatiworks, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and cancellation process for both domestic and international orders. Please read through our return and cancellation policies below.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Non-Defective Items:
   Items that are not defective are not eligible for a refund. You may, however, exchange the item for another of equal value.

2. Defective Items:
   If the item is defective, please contact us at [email protected] with clear images of the defective item. Our Refunds and Returns Department will review the case and decide whether the item is eligible for a refund or exchange.

3. Return Process:
   Once your return is approved, we will provide you with a Tracking Number for your return shipment.

4. Return Address (for both domestic and international orders):
   Send the returned item to:
   Khyatiworks Returns Department
   Tracking # [Assigned Tracking Number]
   Emerald-812, My Home Jewel Apartments, Madinaguda
   Hyderabad, Telangana 500049
   India

5. Refund Process:
   After receiving the returned item, if your return is approved for a refund, the amount will be refunded via NEFT (bank transfer) for both domestic and international orders within 7 working days.

6. Exchange Process:
   If your return is approved for an exchange, we will send the exchange item after receiving the returned item (provided it is unused and undamaged). There will be no additional charge for exchanges.

7. Required Information for Return:
   Please include a signed letter stating the reason for the return and the original receipt in your return package.

Return Exceptions

• Worn, used, opened, or altered items will not be accepted for return or exchange, whether the order is domestic or international.

Restocking Fee

• There is no restocking fee for exchanges. However, return shipping charges are the responsibility of the customer for both domestic and international returns. Return shipping charges are non-refundable.

Cancellation Policy

1. Cancellation Window:
   Orders can be canceled within 48 hours of placing the order. After 48 hours, cancellations cannot be accepted, and you will not be able to cancel your purchase.

2. Refund Process for Cancellations:
   If the order is canceled within 48 hours, you will receive a full refund within 5 working days.

Important Notes for International Orders

• For international returns, you are responsible for the return shipping costs. We recommend using a traceable shipping method to ensure safe delivery of the return item.
• Customs duties and taxes, if incurred during the return process, are your responsibility. Khyatiworks is not liable for any import duties or taxes.
• Please ensure that the item is securely packed during the return process to prevent damage.

Contact Us

If you have any questions or concerns regarding our Return and Cancellation Policy, feel free to contact us at:
Email: [email protected]
Phone: +91-8861182468